Refund policy
Return & Refund Policy
At Florala, we want you to love your flower jewelry. If something is not right with your order, we are here to help.
Eligible Returns & Refunds
We accept returns or offer refunds in the following cases:
- The item arrived with a manufacturing defect or quality issue
- The item was damaged upon arrival
- You received the wrong item
To be eligible, please contact us within 7 days of delivery. Returned items must be unused, unworn, and in their original packaging.
Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns for items that have been worn, used, damaged after delivery, or returned without the original packaging.
How to Request a Return or Refund
To start a return or refund request, please contact us at support@florala.one with:
- Your order number
- A brief description of the issue
- Clear photos showing the defect, damage, or incorrect item
We will review your request and respond within 2–3 business days.
Refund Process
Once your return or refund request is approved, refunds will be issued to your original payment method. Please allow 3–8 business days for the refund to appear, depending on your bank or card issuer.
Unopened / Unused Items
Unused and unworn items in their original packaging may be eligible for return within 7 days of delivery. Please contact us at support@florala.one before sending any item back so we can provide return instructions.
Contact Us
For any questions about this Return & Refund Policy, please contact us at support@florala.one.